Retention-first ecommerce growth

Your store already has
customers who want to return.
We make sure they do.

Star Scaling builds fully autonomous retention systems on GoHighLevel — connected to your Shopify store, running 24/7 without lifting a finger.

Book a free strategy call See how it works
65% of revenue comes from existing customers
cheaper to retain than acquire
48hrs average time to go live

Set up once.
Revenue runs itself.

We handle the entire build — from connecting your Shopify store to configuring every automation. You get a fully operational retention engine without any technical headache.

01

Connect your Shopify store

We integrate your Shopify store with a dedicated GoHighLevel sub-account. Every purchase, customer, and cart event flows in automatically — no manual exports, no CSV uploads.

02

Build your retention system

We design and deploy your complete workflow stack — post-purchase flows, win-back campaigns, review requests, VIP sequences, and more. Segmented, personalised, and fully automated.

03

Watch revenue compound

Your automations run 24/7, bringing customers back on autopilot. We monitor performance, optimise messaging, and report on revenue directly attributed to the system every month.

From first purchase
to loyal customer

Every customer that buys from your store enters a retention journey built to keep them coming back.

Order placed

Shopify fires a webhook. Contact is created or updated in GHL CRM instantly.

1h

Thank you email

Personalised confirmation with order summary and brand story.

Day 7

Review request

Timed after estimated delivery — SMS + email with a direct review link.

Day 21

Repeat purchase nudge

Product recommendation based on what they bought. Discount optional.

Loyal customer

Tagged as repeat buyer. Enters VIP flow or loyalty sequence automatically.

Every automation
your store needs

A complete retention stack — not just a single email sequence. Everything works together to maximise customer lifetime value.

Channel

Email & SMS sequences

Copywritten, designed, and deployed multi-step sequences across email and SMS — post-purchase, win-back, and upsell.

  • Post-purchase 5-step email flow
  • Win-back at 30, 60, 90 days
  • SMS with compliance built in
Social proof

Review request system

Automatically request reviews at the perfect moment after delivery, boosting your ratings on Google, Trustpilot, or your store.

  • Delivery-timed trigger logic
  • Multi-platform review links
  • Negative feedback interception
Loyalty

VIP & loyalty flows

Identify and reward your highest-value customers automatically. Personalised treatment that increases LTV and deepens brand loyalty.

  • Automatic VIP tagging by LTV threshold
  • Exclusive offers and early access flows
  • Sunset sequence for disengaged contacts
Intelligence

Reporting & attribution

Monthly reporting showing exactly what revenue the system generated — open rates, click rates, and direct revenue attribution.

  • Revenue attributed to each workflow
  • Contact list health monitoring
  • Monthly optimisation recommendations

The numbers that
make the case

Most ecommerce brands spend everything on ads and almost nothing on keeping the customers they already have. We fix that imbalance — turning one-time buyers into a predictable revenue stream that compounds month over month.

Our systems run autonomously, meaning no ongoing manual work for you. Once live, the workflows handle every customer interaction — from the first thank you to the 90-day win-back — without you touching a thing.

3.2× average increase in customer lifetime value
38% of revenue from repeat purchases within 90 days
4.8★ average review score after implementing review flows
48h average time from onboarding to first workflow live

Simple, transparent pricing

A one-time setup fee to build your system, then a monthly retainer to keep it optimised and running.

Starter

Launch

£ 997

Setup fee + £297/mo retainer. Perfect for brands just getting started with retention.

  • Shopify to GHL integration
  • Post-purchase email sequence
  • Review request flow
  • Basic segmentation and tagging
  • Monthly performance report
Enterprise

Dominate

Custom

For high-volume brands that need a fully bespoke system and dedicated management.

  • Everything in Scale
  • Custom workflow architecture
  • WhatsApp and voicemail drops
  • Dedicated account manager
  • Weekly strategy calls

Ready to turn your customers
into compounding revenue?

Book a free 30-minute strategy call. We'll audit your current retention setup, identify the highest-impact opportunities, and show you exactly what we'd build for your store.